Privacy Policy

Effective Date: April 2025

Waltham Home Care is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website or engaging with our care services.

1. Information We Collect

We may collect and process the following types of personal data:

  • Full name
  • Contact details (address, phone number, email)
  • Health or care-related information provided voluntarily via forms
  • Information submitted through our website or during care consultations
  • Technical information (e.g. IP address, browser type, pages visited)

2. How We Use Your Information

Your personal data may be used for the following purposes:

  • To respond to enquiries or care requests
  • To arrange care consultations or home visits
  • To manage ongoing client care and service delivery
  • To meet legal and regulatory requirements
  • To improve our website or services

3. Lawful Basis for Processing

We rely on legitimate interests, consent, and where applicable, our legal obligations to process your data appropriately and securely.

4. Data Sharing

We do not sell or rent your data. We may share your information with trusted third parties such as medical professionals, care workers, or regulatory bodies, but only when necessary for care provision or legal compliance.

5. Data Security

We implement appropriate technical and organisational measures to ensure your data is safe and protected against unauthorised access or disclosure.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of data where applicable
  • Object to or restrict processing
  • Withdraw consent at any time (if processing is based on consent)

7. Cookies

We may use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

8. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Waltham Home Care
Email: contact@walthamhomecare.co.uk
Phone: 01472 827725

By using our website or services, you agree to the terms outlined in this Privacy Policy.